Shipping policy

Shipping Policy

At Riverstone Furniture, we are committed to delivering high-quality furniture to your home as quickly and smoothly as possible. Please review our shipping policy below for details on processing times, delivery methods, and important information regarding your order.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Once your order ships, you will receive a confirmation email with tracking information (when available).

Shipping Time & Delivery

  • Standard delivery times range from 3–10 business days, depending on your location and the product ordered.
  • Larger furniture items, including sectionals, sofas, and mattresses, may ship via freight or specialized carriers and can take slightly longer.
  • Delivery timelines may vary due to carrier delays, weather, or peak shipping seasons.

Shipping Locations

  • We currently ship to the continental United States.
  • Some products are eligible for Canada-wide shipping. Availability and delivery times may vary by item.
  • We do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories at this time.

Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise stated.
  • Select products may qualify for free shipping, which will be clearly noted on the product page.

Freight & Large Item Deliveries

  • Oversized items may be delivered via curbside freight delivery.
  • Curbside delivery includes delivery to the closest accessible point outside your home. Inside delivery, room-of-choice delivery, or assembly are not included unless stated otherwise.
  • An adult must be present to receive and inspect freight deliveries.

Order Tracking

  • Once your order ships, tracking information will be emailed to you.
  • Freight shipments may have limited tracking updates until the carrier schedules delivery.

Delivery Issues & Damaged Items

  • Please inspect your order immediately upon delivery.
  • If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage so we can assist you promptly.
  • Failure to report damage within this timeframe may affect eligibility for replacements or claims.

Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate shipping information.
  • Additional fees may apply for reshipment if a delivery fails due to an incorrect or incomplete address.

Questions

If you have any questions about shipping or your order, please contact us at:

📧 Email: support@riverstonefurnitureoutlets.com
🌐 Website: www.riverstonefurnitureoutlets.com

We appreciate your business and look forward to furnishing your space with comfort and style.